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Freese and Nichols Shares Best Practices at Quest for Excellence Conference

April 04, 2011

In conjunction with Freese and Nichols’ selection as the first and only engineering and architecture firm awarded the prestigious Malcolm Baldrige National Quality Award, a 12-member team from the Fort Worth-based firm will participate in the 23rd Annual Quest for Excellence Conference. Their series of presentations, which highlight the leadership elements and programs that earned Freese and Nichols national recognition, will be offered to nearly 800 participants attending the event April 4–6, 2011 at the Marriott Wardman Park in Washington, D.C.

Each year, the Quest for Excellence Conference allows Baldrige Award winners to share their stories, insight and strategies with hundreds of participants who are interested in starting their own Baldrige journey or simply want to improve their companies by implementing performance excellence programs.  Keynote sessions highlight elements of leadership and excellence, while breakout sessions are focused on the categories used by the Baldrige National Quality Program to assess award applicants, such as strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus and process management.

“Freese and Nichols has benefited from the programs we have implemented over the past 15 years to strengthen our firm, and that has translated to better service to our clients. By sharing our story we give even more back to our clients, our industry and our community,” said Cindy Milrany, CFO and chief administrative officer for Freese and Nichols.  “We want to take what we’ve learned from the Baldrige Award journey to help others enhance their business practices, and the Quest for Excellence Conference is the perfect platform for us to launch these efforts.”

Presenters from Freese and Nichols include Bob Pence, president and CEO; Cindy Milrany, CFO and chief administrative officer; Ron Lemons, COO; Mike Nichols, chief marketing officer; Gwen Perez, controller; and Peggy Freeby, human resource manager. Also participating in the presentations as panelists or co-presenters are Gary Soward, chief information officer; Alan Greer, division manager; John Wolfhope, division manager; Diana Pollard, consultant and Clayton Fitzhugh, consultant.

Also presenting at this year’s Quest for Excellence conference are Austin-based K&N Management, a restaurant management company; MEDRAD, a producer of fluid injection systems for the treatment of cardiovascular disease; Nestle Purina PetCare Company, a manufacturer of pet food and snacks for dogs and cats; Studer Group, a for-profit healthcare consulting firm; Advocate Good Samaritan Hospital, an acute-care medical facility; and Montgomery County Public Schools, the 16th largest school district in the United States.