How Water Utilities Can Reassure Their Customers

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Thomas Haster

Chief Business Development Officer

Water utility owners and operators are among the best-prepared public institutions in coping with emergencies. But as the coronavirus outbreak intensifies, utilities are being challenged to ensure the continuity of their operations while also reassuring their customers about the safety and reliability of their water supply.

Because of the requirements under the America’s Water Infrastructure Act of 2018, many Water Utilities have already started updating their emergency response plans. Freese and Nichols has regional experts who can assist you with these requirements. 

Meanwhile, the Environmental Protection Agency, Centers for Disease Control, other public health departments and water professionals’ networks have been disseminating an array of information about water safety.

According to the EPA, the coronavirus that causes the disease COVID-19 has not been detected in drinking water supplies and Americans can continue using their tap as usual. Based on current evidence, the risk to water supplies is low. EPA also has issued an expanded list of disinfectants that can be used against the virus.

Here are some steps utility operators can take to stay updated on the situation and keep their customers informed:

For questions about AWIA and emergency response plans, please contact one of our regional representatives:

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Thomas Haster, P.E., is the Chief Business Development Officer in Fort Worth.