Michael L. Nichols Client Service Award: Cody Cockroft
Congratulations to Cody Cockroft, Group Manager for Water Resource Design based in Houston, for receiving this year’s Michael L. Nichols Client Service Award.
Cody’s work touches multiple Freese and Nichols services, including Water Resource Design, Water Resource Planning, Water/Wastewater Planning, Water/Wastewater Treatment, Water/Wastewater Transmission & Utilities, Environmental, Stormwater and Construction Management.
In addition to his leadership role, he serves as client representative for multiple strategic accounts within the firm, including the Gulf Coast Water Authority, Sabine River Authority and San Jacinto River Authority, and he excels at building trust with clients and providing innovative solutions for some of their biggest challenges. He also has developed lasting relationships with clients across our southern region. His clients actively seek out his technical expertise and institutional knowledge of their projects and their organizations.
Cody regularly receives the highest-level of praise from clients in feedback surveys. By his example and the goals he sets for younger staff, he also teaches the imperative of good client service: responding quickly to emails, returning calls within the same business day and similar prompt actions. He also brings engineers in training to project kickoff meetings to meet clients and establish relationships with younger staff at client organizations to develop long-term partnerships.
April Hurry, water resources engineer in Houston, nominated Cody for this year’s award. Here’s part of what she said:
“Cody is deliberate in engaging clients at multiple levels of their organizations and provides elite service on both the project level and as a trusted advisor on broader matters. More importantly, Cody helps his clients serve their communities.”
Here’s what Mike Nichols said:
“I can’t say enough when it comes to client service and Cody Cockroft. He really delivers! If I had to pick anyone to work with a client, he’d be in my top picks. He has the skill set to get things done, and I never had to worry about anything. I’d give him a project, receive a phone call from the client and get more work. I really enjoyed working with Cody over the years!”
Freese and Nichols established the Michael L. Nichols Client Service Award to recognize outstanding service in internal or external client development. This award exemplifies our LEADS values of “Delivery Quality and Serve Always” as we serve our clients with respect and dedication by adding value and excelling in all we do.