Our Continuous Improvement Journey: How We Serve (Video)
Tricia Hatley
Executive Vice President of Operations
As we celebrate earning the presidential Malcolm Baldrige National Quality Award for the second time, this series chronicles our continuous improvement journey and how we do business.
How ‘Serve Always’ Shapes Our Work and Our Communities
Freese and Nichols has such an incredible legacy of over 130 years of service. When I read back in our history books, I really strikes me that we’ve always been about serving our communities.
Our company founders from the early days have really set a foundation for us to give back to our communities.
We live in the communities that we work in. Part of that is being apart of our communities’ volunteering within our communities and so that ‘Serve Always’ LEADS value has always been super important to me and resonates really well with what I see with Freese and Nichols.
If you look at our social media posts and you talk to our employees about what they’re doing and together, so much of it ties back to serving.
We think about all the volunteer work we do when we think about serving always, but sometimes I think we downplay the serving always and giving back to communities and the development of our communities that we do actually through our project work.
Whether it’s providing water or safe transportation – all of these things Freese and Nichols has been involved with over the years – help our communities thrive and grow and be a great place for people to live and work.
Tricia Hatley, PE, is a Principal and an Executive Vice President of Operations for Freese and Nichols, overseeing offices in the Southeast US and Gulf Coast Regions. She offices in Oklahoma City, Oklahoma.